Return Policy
General Conditions: If you are not satisfied upon receiving your order, Concept Fardas allows you to return the item(s) within 30 days from the date of delivery.
If your delivery address is in CONTINENTAL PORTUGAL, please follow these steps:
1. Log in to your customer account.
2. Click HERE or go to the Customer Area --> Order History.
3. In the Order History, identify the order you wish to return and click on the Return option.
4. Select the items you wish to return and the reason for the return. If the payment was made by Multibanco Reference, you must provide your IBAN for the refund. Confirm the operation by clicking Send Request.
5. Place the items inside the shipping package. Personalized items cannot be returned.
6. Attach the return label we sent with your order on the outside of the shipping package.
7. Drop off the package at a CTT post office of your choice.
8. Once the items are received at our facilities and their condition is validated by our quality control, a refund will be issued within a maximum of 5 business days to the same payment method used for the order or to the IBAN provided by the customer. Optionally, the customer may return the items at our store in Lisbon. Refunds will not be made in-store; the customer must wait for the standard processing through the original payment method or the provided IBAN.
Store Address:
Avenida das Nações Unidas 31B
1600-531 Lisbon
Only one free return per order is allowed within Continental Portugal.
If your delivery address is in the PORTUGUESE ISLANDS or OTHER COUNTRIES, you are also entitled to a return, but it will not be free of charge. In this case, please follow these steps:
1. Log in to your customer account.
2. Click HERE or go to the Customer Area --> Order History.
3. In the Order History, identify the order you wish to return and click on the Return option.
4. Select the items you wish to return and the reason for the return. If the payment was made by Multibanco Reference, you must provide your IBAN for the refund. Confirm the operation by clicking Send Request.
5. Place the items inside the shipping package. Personalized items cannot be returned.
6. Send the items, at your own expense, to the following address:
Concept Fardas - Logistics
Rua Doutor Armando Henrique Reis Vieira 31 CV
2490-546 Ourém
Portugal
In this case, Concept Fardas advises sending the return via registered or tracked mail.
Returns are only accepted under the following conditions:
a) Items must be in perfect condition and show no signs of use, in their original packaging (if applicable), not washed, not worn, free of odors, and without alterations to their original form (e.g., hems, cuff adjustments, etc.).
b) Items must be carefully packed.
c) Items must not have any personalization (e.g., embroidery or printing).
d) Concept Fardas offers one free return for products within Continental Portugal. The shipping costs for subsequent returns must be borne by the customer.
e) Once we receive your order, we will check the condition of the items and process the refund. Please note that for returns sent by mail, Concept Fardas will not accept cash on delivery or payment on receipt, and shipping or return costs will not be refunded.
For any questions, please contact our Customer Support HERE or use the chat button in the bottom right corner of the page.